1. Acceptance of Terms
By accessing and using the Oceans 5 Dive, Oceans 5 Dive Tech and Oceans 5 ITC website, you accept and agree to be bound by these Terms and Conditions, including our bookings, returns, refunds and privacy policies. If you do not agree to these terms, please do not use our website.
2. Changes to Terms
Oceans 5 Dive, Oceans 5 Dive Tech and Oceans 5 ITC reserves the right to change, modify, or update these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of those changes.
3. Services
Oceans 5 Dive, Oceans 5 Dive Tech and Oceans 5 ITC provides diving courses, equipment rentals, and related services. All services are subject to availability and may change without notice.
4. Booking and Payments
Booking Confirmation
- Bookings are confirmed only upon receipt of full/partial payment.
- Reservations are subject to availability and may be declined if payment is not received within the required timeframe.
Payment Methods
- We accept payments via credit card, bank transfer, and other methods as specified on our website.
- Payments made through third-party gateways may be subject to additional processing fees.
Cancellations and Refunds
a. Eligibility for Refunds
- Refunds may be requested for cancellations or dissatisfaction with the service.
- Once eLearning has been assigned, the deposit is non-refundable.
- Services or bookings explicitly marked as “non-refundable” are not eligible for refunds.
b. Time Frame for Refund Requests
- Refund requests must be made within 14 days of the purchase or booking date.
- For specific services, such as multi-day courses or special events, refund requests must be made at least 30 days in advance.
c. Refund Process
- To request a refund, contact our customer service team at info@oceans5dive.com with your booking reference and the reason for the refund request.
- Our team will review your request and respond within 7 business days.
d. Refund Approval
- Refund requests are reviewed and approved by our customer service manager.
- Approval is based on compliance with our policy criteria and the reason for the request.
e. Refund Method
- Approved refunds will be processed back to the original payment method.
- Any refunds will incur a service charge by the payment gateway.
- Once approved, refunds will be processed within 10 business days. Processing time may vary depending on your payment provider.
f. Partial Refunds
- Partial refunds may be granted in cases where a service was only partially completed or if a customer had to leave early.
- The amount refunded will be based on the proportion of the service not received.
g. Cancellations
- Customers may cancel their bookings up to 14 days before the scheduled service to receive a full refund.
- Cancellations made within 14 days of the scheduled service may incur a cancellation fee of 50% of the booking price.
h. Rescheduling
- Customers may reschedule their bookings up to 7 days before the scheduled service at no additional cost.
- Rescheduling requests made within 7 days of the scheduled service may incur a rescheduling fee of 10% of the booking price.
i. Exceptions
- Refunds and rescheduling may be considered on a case-by-case basis for special circumstances, such as medical emergencies or natural disasters. Proof may be required.
By making a booking with Oceans 5 Dive, Oceans 5 Dive Tech and Oceans 5 ITC, you acknowledge that you have read and understood our Booking and Payment Policy.
5. Diving Courses
- Prerequisites: Participants must meet all prerequisites as listed for each course.
- Medical Conditions: Participants must disclose any medical conditions that may affect their ability to dive. A medical clearance from a doctor may be required.
- Safety Standards: All courses are conducted in accordance with PADI, TDI, and IART standards. Participants must follow all safety instructions provided by our instructors.
6. User Accounts
- Account Creation
- Account Security
- Account Usage
- Account Termination
7. Liability
Assumption of Risk: Diving and related activities involve inherent risks. Participants assume all risks associated with diving activities.
Release of Liability: By participating in our diving courses and activities, participants release Oceans 5 Dive, Oceans 5 Dive Tech and Oceans 5 ITC, its instructors, and affiliates from any liability for injury, loss, or damage.
8. Intellectual Property
- Ownership: All content on the Oceans 5 Dive, Oceans 5 Dive Tech and Oceans 5 ITC website, including text, graphics, logos, and images, is the property of Oceans 5 Dive or its content suppliers.
- Use of Content: You may not use, reproduce, or distribute any content from our website without prior written permission from Oceans 5 Dive, Oceans 5 Dive Tech and Oceans 5 ITC.
9. Privacy
At Oceans 5 Dive, Oceans 5 Dive Tech and Oceans 5 ITC, we are committed to protecting your privacy and ensuring that your personal information is handled securely.
10. User Conduct
- Prohibited Activities: You agree not to engage in any activity that may interfere with the proper functioning of our website or services.
- User Content: You are responsible for any content you post or submit to our website.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Indonesia. Any disputes arising from these terms shall be resolved in the courts of Indonesia.
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing Oceans 5 Dive – Gili Air.
